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Hearing Services Program

What it does

The Australian Government Hearing Services Program (the program) provides eligible people with access to a range of hearing services, free of charge. The program is managed by the Office of Hearing Services.

Services are provided by a large number of hearing services providers around Australia. Services include:

    • choice of hearing services provider;
    • a hearing assessment;
    • advice and support;
    • hearing rehabilitation programs; and
    • if needed, the fitting of an appropriate hearing device to meet your hearing goals and a contribution to maintenance and repair of hearing devices.

Information on how to apply for the program is available on the Office of Hearing Services website –


Australian citizens or permanent residents, 21 years and older are eligible for services if they have a hearing loss and are:

    • a Pensioner Concession Card holder;
    • receiving Sickness Allowance from Centrelink;
    • a holder of a Department of Veteran Affairs(DVA) - Gold Repatriation Health Card issued for all conditions;
    • a holder of a DVA White Repatriation Health Card issued for conditions including hearing loss;
    • a dependant of a person in one of the above categories;
    • a member of the Australian Defence Force; or
    • undertaking a vocational rehabilitation program and are referred by the Australian Government Disability Employment Services Program.

Additional Services for People from Special Needs Groups (Community Service Obligations)

As well as the services listed above, people from special needs groups are also able to receive additional services through the program, to ensure their specific hearing needs are met. Services also include provision of cochlear implant speech processor upgrades for children and young adults up until their 26th birthday.

Special needs groups include:
    • people from the above eligibility groups who:
      • have complex hearing needs;
      • are Aboriginal or Torres Strait Islander; or
      • live in remote areas; or
    • any Aboriginal person or Torres Strait Islander who:
      • is over 50 years of age; or
      • is a current participant in the Remote Jobs and Community Program; or
    • some Aboriginal or Torres Strait Islander participants in the previous CDEP program; and
    • young Australians under 26 years of age.

National Disability Insurance Scheme

National Disability Insurance Scheme participants may access hearing services through the program if referred by their National Disability Insurance Agency planner.

What it achieves

Improved hearing outcomes.

Want more info?

Office of Hearing Services Customer Service Centre

Visit the Office of Hearing Services website


Call 1800 500 726 (Mon, Tues, Wed & Fri 9am-5pm, Thurs 10am – 5pm AEDST)

Hearing Services Providers
Call 1800 136 817